everything you need to know

for setting up in-home care services with ameriCARE Richmond

getting started with in-home
care in Richmond, Virginia

If you’re searching for in-home care for yourself or your loved one, chances are, you’re feeling a little unsure or overwhelmed. We’re here to help you plan your next steps and find the perfect non-medical in-home caregiver for your needs and your lifestyle. You can consider our care team here at ameriCARE Richmond as your partner in finding the support you need to stay happier at home. Whether wanting to stay independent longer, recovering from injury or surgery, or managing long-term or chronic illness, our trained caregivers are here to make life easier.

Personal Care

personal care

Companion Care

companion care

respite care

respite care

post-surgery care

post-surgery care

running errands

running errands

hospital stay support

hospital stay support

non-medical in home care

what is non-medical in-home care?

Non-medical in-home care is a service that helps individuals maintain their quality of life and regular routines, when general tasks have become difficult due to age, illness, or recovery from surgery. Rather than saying goodbye to your home, you and your loved ones can receive the support you need to stay independent and at home longer.

ameriCARE Richmond’s Non-Medical In-Home Care Services Include:

  • Companionship
  • Hygiene Assistance
  • Toileting & Bathing
  • Grocery & Meal Prep
  • Running Errands
  • Appointment Support
  • Injury Prevention
  • Transportation
  • Light Housework
  • Medication Reminders

how do I get started?

Getting started with ameriCARE Richmond is easy, comfortable, and obligation free!
Give us a call at (804) 584-7251 or fill out our contact form and a member of our care team will follow up very soon.

your journey to THOUGHTFUL CARE

step 1

We’ll connect to evaluate your needs and talk about our care option to make sure you’re comfortable moving forward.

step 2

Together, we’ll work through the necessary paperwork so we can make sure you get care as soon as you need.

step 3

Brannon, the owner of ameriCARE Richmond, and Patty, our Care Director, will meet you at your home whenever you’re ready so we can get to know one another better and learn more about where you or your loved one will be receiving care. We’ll go over all our services and your needs in more detail so we can match you with the right caregivers.

step 4

We’ll find the perfect caregiver or caregivers to match your needs, personality, and lifestyle. We’ll use all the information we’ve gathered to ensure we pair you with a caregiver that has the right experience and skills to help you live your life the way you want.

step 5

Together, we will have a meet-and-greet with our recommended caregivers so you can ask questions and get more comfortable with your new care team.

step 6

We finalize our care agreement and schedule together once we know you’re confident in your care plan and then your caregiver will get started!

Thoughtful In Home Care

common questions about our services, support, and billing

FAQ Icon 1

who will I work with?


When you connect with ameriCARE Richmond, you’ll always work with our local care team. We never work through call centers or outside support. Our care team lives and works right here, in our communities and we are always a call away.

Our Caregivers:

  • Are Certified Personal Care Aids or Certified Nursing Aids who have completed coursework, clinical sessions, and exams for certification.
  • Go through our rigorous on-site orientation and in-house virtual trainings prior to assignment.
  • Stay up-to-date on care practices through continuous education and training.
  • Have had thorough criminal and background checks.
  • Believe in respect and are known for their positive attitude and dedicated approach to care.
  • Focus on strong relationship building with each of our clients, their families, and their care teams.
FAQ Icon 2

What Kind of Coverage Does ameriCARE Richmond provide?


We provide coverage in hourly increments and ask for a minimum of 4 hours, but these hours can be completed at any duration in a given day.  Additionally, we do not require any contractual time commitment and can provide services with flexibility as long as we have the staff availability to cover the request.  In the event we need to staff up for a client, then we ask for at least one week notice.

FAQ Icon 3

Are There Any Obligations?


We do not charge for setting up our care plans and there is no obligation to pursue care, even after our home visits and the meet-and-greet with your recommended caregivers. Only once we have a formal agreement in place, will your care schedule will begin.  We try to make our care plans as flexible and adaptable as possible, and we have a few requirements to ensure effective care, including:

  • A single shift minimum of four hours
  • A single shift maximum of 12 hours
  • A week’s notice for scheduling needs
  • 24-hour notice of cancellation
FAQ Icon 4

How Do I Pay for ameriCARE Richmond Services?


At ameriCARE Richmond, we accept checks, ACH, credit cards, and Venmo for payment. We also accept long-term care insurance that reimburses you for our services.

Billing will start once your caregiver is on shift for a scheduled service, which is essentially the first day of service after we have a care agreement in place. Our services are billed weekly, every Monday, for services provided the previous week between Monday and Sunday.

FAQ Icon 5

What to Expect During Regular Visits?


Each of our caregivers maintains continuing education to provide the very best care possible for each of our clients. When we seek out caregivers, we only hire those who show a passion and dedication for caregiving and who focus on the three Bs: Being on time, Being present, and Being compassionate. Your matched caregiver will have a thorough understanding of your needs and will manage all daily tasks as determined by your custom care plan.

Family members can also sign up to receive updates on their loved one’s care and progress. We use dedicated software called Wellsky to provide our charting information and time keeping for each client and caregiver.  Family members can also view the care and status of their loved one virtually in the ‘family room’ in Wellsky.  We do not have any limitations on the number of family members that can login and access this information.

Get The CARE You Deserve

Give us a call and work with our local care team to start your journey to better care.

contact us >